FAQs

We offer 2 levels of service for new hires

• Level 1. We process necessary checks for your new hires and end our support once the relevant checks are returned. Fees are charged per check and a discount may be offered for high volume orders. An invoice is issued at the point of request
• Level 2. We create your TEAMtab Dashboard and process checks for your new hires. We then track all check expiry dates and process renewals. When a renewal is due, we check with your team whether that person is still employed and we ask you to authorise a recurring check. An invoice is issued at authorisation point

Industries often have similar mandatory checks, plus additional checks depending on the job your employee or contractor is undertaking. Even if your industry doesn't mandate a particular check, you can still include the check as part of your employment terms and conditions. Please check with us if you are unsure about your requirements.

Easy done, we do a simple audit for you. Give us a list of your team members and what information you might have at this point, and we take it from there. We will check with you what staff must have checks and create your TEAMtab dashboard with relevant data. We will then get authorisation from you to contact each of your team members and begin the processing stage. All information is recorded on your TEAMtab Dashboard.

No problem, we will prioritise your needs and work quickly to ensure your organisation is meeting or at least working towards compliance.

Yes, you will likely still need a National Police Check (NPC) even if you have a WWCC), as they are distinct, non-substitutable, and serve different purposes. A WWCC specifically screens for child-related safety risks, whereas an NPC provides a general criminal history check for employment.

Our fee schedule means you only pay for what you need and is not a one size fits all. Specific checks cost different amounts to process and you are charged a flat fee for each team member. Other add-on services are charged per item. Bulk requests will receive a discount. Please check with us by submitting an enquiry via our START ENQUIRY page.

We offer a Confidentiality Agreement to each client, which provides absolute confidence that any information is handled carefully and sensitively, and within the strict parameters of the National Privacy Act. Please ask us if you would like to view a copy of the CA before moving forward.

Checks generally take 2-3 business days depending on processing times. This can be longer if the check is more complex, or if the name of the person is common.

Absolutely, just mix and match what you need. Don't overpay for something you may not need at this point, you can always upgrade.